Purchase conditions

Overrask.no wishes to provide all our customers with excellent service and the best customer experiences. To satisfy our customers, we have prepared these terms and conditions.

PURCHASE TERMS

These terms apply between you as the buyer (customer) and us as the seller (company).

GENERAL

Purchase Information

To shop with us, you must be 18 years old. From 15 years old, you may shop with us if you are accompanied by or have approval from guardians. When shopping online, the Consumer Protection Act applies. This law protects you as a consumer when shopping online. Read more at the Consumer Council. Overrask.no reserves the right to make changes to the assortment and has the right to remove items from the assortment before a purchase is completed. We reserve the right for possible final sale of goods. All attempts at fraud will be reported to the police. We reserve the right to cancel a purchase if there is suspicion of fraud.

Order Confirmation

An order confirmation will be sent via email when you complete your order. There you will find information about what you have purchased, including price and shipping costs. If the order contains back-ordered items, you will receive an estimated delivery time for your shipment. If something is wrong with the order, please contact us immediately. We will also send a notification when the item has been shipped from our warehouse, with information about the expected delivery date; in the email, you will also find a link to track your order with Bring.

Prices

Prices on the page are in Norwegian kroner. VAT is included on all items at 25% or 15%. All prices are shown including VAT on the website. We reserve the right to change prices without notice for possible incorrect prices. You always pay the price shown when your order is made; if you purchased a product at an incorrect price, you will be notified and your money will be refunded. We ship your order from our warehouse in Norway and will therefore have the fastest possible delivery time on all orders.

Warranty

If the item does not match the description, is damaged, or you are dissatisfied with your purchase, please contact our customer service, and we will assist you with a complaint. It is very important to us that you are satisfied with your purchased items. We offer a 2-year warranty on our products; if the product or parts of the product are intended to last significantly longer under normal use, the complaint period is 5 years. Our warranty applies in Norway. If you wish to use the warranty on a product purchased from us, please contact our customer service at support@overrask.no

PAYMENT

Klarna Checkout

Klarna Checkout makes it easy, flexible, and secure for you to shop online. By answering a few questions, you easily identify yourself and can choose the payment method that suits you best. The payment methods offered are invoice, partial payment, and card payment. All are equally secure.

Invoice

For invoice purchases with Klarna Checkout, you can check your invoice by logging in to klarna.no

• Invoice for purchases from NOK 199 to 20,000.
• No invoice fee.
• Always 14 days payment due date.
• No interest or establishment fee if paid within 14 days.

Payment with Vipps

You can pay with Vipps with us.

You can pay with Vipps on Overrask.no using the same app you use when transferring to friends and family. This is super easy, secure, and completely free for you as a customer.

• Start payment with Vipps in the shopping cart.
• Enter your phone number in the box under Vipps and press continue.
• Payment is approved via the Vipps app on your mobile phone.

Payment with PayPal

You can pay with PayPal PayPal with us.

All other payments with credit card or debit bank card (regular bank card)

Other payments with bank cards or credit cards are handled by Nets, and all refunds related to these occur within 48 hours. Through our administration panel. Please contact us by sending an email to support@overrask.no in case of any payment error or refund.

SHIPPING & DELIVERY

Delivery Time

Orders received before 2:00 PM on weekdays are shipped the same day. Delivery time for stock items is 1-4 business days, depending on your location in Norway. If your order contains one or more back-ordered items, the delivery time is slightly longer; information about this can be found on the product page.

You have the right to cancel the purchase in case of delayed delivery. Please contact our customer service at support@overrask if you have not received your package within the deadline. We can help you track your package; if the order is delayed, we can either send you a new package (with a delivery time of 1-4 business days) or assist you with a refund. If you have paid for your order, the money will be returned to the same account from which it was debited at the time of purchase, within 14 business days.

Delivery Method

Delivery is carried out by Bring. Bring delivers the package to your nearest pick-up point; you will receive information about this via SMS or email. To pick up your package, you need to show your pick-up code.

Tracking of Shipments

You can track your package and shipments at posten.no at any time.

Please note that you cannot track mail in letterbox packages, as these will be delivered directly to your letterbox.

Shipping Costs

When you order goods from us, shipping costs may apply, and these are according to Posten's shipping rates. The package is delivered by Posten Norge AS or Bring to your nearest letterbox, post office, or post office in store.

If you are not home at the agreed delivery time, do not pick up the goods, or refuse to receive them, the goods will be returned to us. In such cases, you will be offered to have the order sent again at the same shipping cost.

If the address is incorrectly written and the package is returned to us, the customer must pay a new shipping fee of NOK 69,- for letterbox packages. For packages with tracking, posten.no's shipping rates apply.

If the package is damaged

If the package is damaged upon arrival, please contact our customer service, and we will assist you. Send an email to support@overrask.no.

Open Purchase/Right of Withdrawal

We offer 14 days open purchase/right of withdrawal and comply with Norwegian laws on the statutory 14-day right of withdrawal.

When purchasing goods, you as a customer can withdraw from the purchase in accordance with the Right of Withdrawal Act. This means that you can withdraw from the purchase without reason up to 14 days after you received the goods.

However, as a customer, you may be liable for the reduced value of the item if testing or trying it out goes beyond what is reasonable and necessary. Value reduction will typically consist of repair costs due to the consumer's handling/use of the item beyond what is necessary. When purchasing goods in our online store, you will receive a withdrawal form along with your order confirmation upon completed order.

Even with broken packaging, if it is required that the packaging be broken for you to try the product. However, please note that the packaging should be broken with as little damage as possible.

Products that cannot be returned after the packaging has been broken or used are: Hygiene products such as adult bath tubs, food, makeup, wigs, lenses, tights, and batteries. You can use the right of withdrawal on used goods against a value reduction. (This only applies to goods that are not exempt from the right of withdrawal.) The right of cancellation does not apply to specially ordered goods, for example, goods you as a customer ordered with your own picture or text. If you as a customer exercise your open purchase/right of withdrawal, you are responsible for the return shipping. You are responsible for the item until we have received it. For questions, please contact customer service at email support@overrask.no. Please include or have your order number available for faster processing. Once we have received your return, you will receive a refund from us within 14 business days from the date you sent the package to us.

Complaint

If you receive a damaged item, please contact us at support@overrask no and describe the error in detail. We pay the return shipping for any return of an item due to a complaint. It is very important to us that you are satisfied with your purchased items.

Complaints for damaged products upon delivery/non-conforming products must be made within 14 days from the date you received the product. Refunds will be issued within 14 days after we receive your return or complaint.

Return of Goods

When returning products purchased on overrask.no or in-store, you can deliver the item to one of our stores or contact customer support. You will receive a refund to the account used for the purchase of the product, minus any return costs covered by the consumer in accordance with the Right of Withdrawal Act. Items sent by cash on delivery will not be collected or processed.

Refunds for goods returned by post will be processed when Overrask.no has received the item(s) and approved the return, usually within 14 business days.

NB!:

• You, as the customer, are responsible for the product during transport back to us. The item(s) must be securely packaged. It is desirable that the item(s) are returned in their original product packaging and transport packaging.
• The item(s) must be complete. This means that all accessories, such as remote control, user manual, and batteries, must be included in the return. If the return is not complete, Overrask.no will debit the purchase price of any missing parts.
• When returning goods purchased through our online store, you must fill out the withdrawal form you received with your order confirmation.
• Remember your receipt when returning in-store.

Our Customer Guarantees - Money Back

"Money Back" provides you with security with a 14-day full right of return at Overrask.no. Remember your receipt and that the item must be in the same condition as when you received it.

The right of withdrawal period begins when the item is received by the customer.

The right of return does not apply to mobile phones, subscription goods, games, software, and hygiene products with broken seals. Hygiene products include dental care products, skin and body care products, and similar items. We reserve the right to waive the right of return in cases of repeated misuse.

MONEY BACK - if you are not satisfied

Sometimes we as customers need to change a purchase. With us, you can return what you have purchased within 14 days, regardless of the reason. You can choose to exchange it for another item, or get your money back. Does not apply to mobile phones, in case of damage to the product or an incomplete product.

MONEY BACK - if there is something wrong with the item

If there is damage or a malfunction within the first 14 days, you can get a new item or your money back, without discussion and without having to wait for repair. If the product is damaged accidentally or self-inflicted, this customer guarantee does not apply.

Safe to shop at Overrask.no

In the event of a dispute, you as a customer can bring the matter to the Consumer Council.

Age limits on products

All products on Overrask.no can be used in Norway. Age limits may apply and will be described in the product text.

Backup

If you have personal data such as documents, contacts, photos, music, ringtones, and games stored on the product, you should back them up before submitting the item for repair. You risk all this data on the device being deleted during a repair. If you do not back up paid services, you risk having to purchase them again.

Accessories

Remember to remove accessories that are not necessary to diagnose the fault when the product is sent for service. These may include PC bags, memory cards, SIM cards, hands-free devices, chargers, and similar items. The battery must always accompany the mobile phone to the workshop.

Password

Products protected by passwords or PIN codes can only be repaired if the password or PIN code is removed before submission or if Overrask.no is informed of the password or PIN code.